In today’s enterprise landscape, one thing is clear: AI is becoming the engine for how businesses operate. For Maven AGI, the mission is not just to build generative AI solutions, but to fundamentally transform how enterprises interact with their customers through meaningful, personalized interactions.
With this vision, Cisco Investments is excited to announce our investment in Maven AGI, an enterprise AI startup providing customer experience AI agents that don’t just respond, but also reason, act, and deliver value.
“When you think about where businesses feel the pain most acutely, customer support is at the top of the list,” says Jonathan Corbin, Co-Founder and CEO of Maven AGI. “The disconnect between systems, data, and the customer experience is massive. That’s the problem we set out to solve.”
A Human-Centric Vision for AI
Founded in 2023 by Jonathan Corbin, Sami Shalabi and Eugene Mann, with their years of deep AI and enterprise expertise from Google, HubSpot and Marketo, Maven AGI emerged from a simple but powerful insight: the biggest barrier to great customer experiences isn’t technology, but the fragmented and impersonal way businesses interact with customers.
The company’s first product, an enterprise-grade genAI customer support agent, integrates across a company’s tech stack to understand customer context, resolve complex issues, and take action on their behalf, in real-time.
“We saw an opportunity to go beyond automating routine inquiries,” says Sami Shalabi, Co-Founder and CTO of Maven AGI. “Our vision is to build an AI system that doesn’t just respond to problems but anticipates them, solves them proactively, and helps enterprises create value for their customers in ways they couldn’t before.”
From ML to GenAI: A Transformational Shift
Unlike traditional machine learning models, which require extensive training, and degrade over time, Maven’s platform leverages large language models (LLMs) to deliver fast, high-quality and accurate results through human-level reasoning. This capability, known as zero-shot learning, allows Maven to analyze and act on data without being trained for months specifically for that task.
“The leap from machine learning to generative AI is night and day,” says Corbin. “With traditional models, you’d spend months training and retraining, and even then, you’d only see incremental improvements. Generative AI changes the game entirely. It’s faster, smarter, and capable of reasoning in ways that mimic human thought.”
Maven also built a proprietary Agentic Evaluation Framework from day one, allowing it to measure and improve accuracy, efficiency, and brand alignment—while minimizing hallucinations, a major concern in enterprise AI.
Enterprise-Ready, Customer-Proven
This technological edge has enabled Maven AGI to achieve remarkable milestones for enterprise customers.
Up to 93% of customer tickets answered with autonomous agents
10x faster resolution time
Up to 60% reduction in response time
One customer saw a dramatic shift from 60% human escalation to near-complete resolution via Maven - with less than 5-second response time, more than 90% customer satisfaction score and 90% inquiry resolution rate.
But perhaps most impressive is the company’s ability to mirror an enterprise’s tone, style, and persona, allowing customers to maintain consistency and trust even in fully automated channels.
Cisco Customer Experience’s (CX) Vision for Agentic AI
For Cisco Investments, backing Maven AGI is about more than just funding a promising company; it’s about enabling the future of enterprise tech. Cisco’s vision for customer experience is to deliver personalized, proactive, and predictive interactions where every customer feels like they are Cisco’s only customer. By leveraging Agentic AI, Cisco is transforming customer experience through intelligent anticipation, radical personalization at scale, and seamless automation across the lifecycle. This approach accelerates time-to-value, simplifies adoption, and ensures resiliency.
An investment in Maven AGI helps Cisco participate in the next frontier of Agentic CX use cases and allows Cisco to execute towards a single unified experience strategy.
Beyond Automation: Building Business AGI
Beyond support, Maven AGI is building a foundation for Business AGI: outcome-driven agents that deliver on business goals, not just tasks.
“Nobody creates a marketing campaign just to say they did,” Shalabi notes. “They do it to generate leads. Business AGI should start there, with the outcome, and orchestrate everything needed to achieve it.”
Maven is expanding from customer support to new functions, including adoption, sales, and marketing—all underpinned by the same agentic infrastructure.
“People don’t want AI to tell them what they already know,” says Shalabi. “They want AI to deliver results, solve problems, create value, and help them succeed. That’s what we’re building at Maven.”
“Tell us what you’re trying to accomplish,” Corbin adds. “And Maven takes care of it from there.”
A Shared Vision for the Future of AI
For enterprises, the promise of Agentic AI is about reinvention. By bridging the gap between data, systems, and human-centric experiences, Maven AGI is paving the way for a future where AI becomes a true partner in achieving outcome-based solutions.
At Cisco, we are proud to support this vision of building the future of work. As this next chapter of enterprise AI takes shape, we believe Maven AGI is the company to watch.