Tomorrow’s Customer Experience: Why Cisco Invested in Whatfix

Too often, enterprises spend significant sums on application development, deployment and planning, only to see a small fraction of users actually use the application. And convincing users to adopt newly released features? Even harder. Traditionally, enterprises focus on improving application adoption through a combination of documentation, in-person training and post-deployment support. However, these methods are either expensive or produce only temporary results. Documentation shifts attention away from the application and quickly becomes out of date.