Do you dread your interactions with Customer Service? Are you tired of identifying yourself, your problem and all your interactions with the product or services to multiple agents? Do you wish call centers were more respectful of your time? Well, you are not alone. As both an enterprise technology investor and a leading provider of Customer Care technology, we realize that this market is at an inflection point. An organization that was historically focused on cost efficiency and customer call deflection is now going through a dramatic shift.

The recent data breaches at Equifax, Uber, Deloitte and Yahoo, are an indication of the ever-growing sophistication of hackers and cyberattacks. If this trend continues, breaches could be bigger, hackers smarter, and security teams more vulnerable. Prevention is better than cure Defining and implementing a robust cyber hygiene strategy is the key to preventing attacks before they even happen. Before we go further, let’s understand what cyber hygiene actually means. It is essentially a set of practices that help manage the most common and pervasive cybersecurity risks faced by organizations today.

In addition to meeting with our startups in the Investments Village during Cisco Live, we have over 40 thought-provoking theatre sessions scheduled throughout the four days of the event. During these sessions, the startups discuss some of the most urgent problems in their various domains and show, with real-world examples, how their technology addresses these issues. Learn How Our Startup Partners are Disrupting Technology Cohesity’s session, “Distributed Storage Tier 1 thru 4 with Cisco HyperFlex and Cohesity Hyperconverged Secondary Storage”,

Because Cisco Investments plays a crucial role in providing customers with the latest in innovation alongside Cisco’s robust product portfolio, we partner with the most cutting-edge startups to shape the future of technology. These companies align with our strategic areas including Security, IoT, Cloud, Data Center, and Collaboration. At this year’s Cisco Live Orlando, you can witness first-hand the technology that Cisco is betting on to make not only our customers’ and partners’

SD-WAN adoption is on the rise. Cisco’s Virtual Network Index (VNI) predicts SD-WAN traffic will grow at a CAGR of 44 percent through 2021, compared to five percent for traditional WAN. Meanwhile, networks continue to get more complex. Consider the EMA Research report, “Advanced Network Analytics: The Future of Network Engineering and Operations,” that found network managers spend nearly 71 percent of their time fixing problems. EMA analysts predict “this situation will only get worse as networks get more complex and enterprises adopt new solutions,

Retailers are increasingly combining physical brick and mortar operations with ecommerce capabilities to better address consumer demand for online purchasing. By combining data from physical and eCommerce sites, retailers can extract a variety of outputs using big data analytics that help guide leadership teams in making effective decisions. While big data is a frequently cited term these days, people often struggle to develop an understanding for what it means in practice or how it translates to measurable business value.

Beginnings and beyond: a snapshot of Cisco’s investments in Israel  When it comes to Cisco’s history in Israel, it’s easy to let the numbers tell the story of growth. Since setting up operations in the country 23 years ago, Cisco has directly invested in five funds and 35 startups. Of the startups Cisco invested in, 16 companies were acquired and two startups have gone through IPOs; those figures translate into exits in excess of $2 billion and an investment of $2 billion in the Israel tech ecosystem over the years.

Why CEOs, Sales execs and Sales professionals love Gong! Every sales professional experiences it – during the course of a conversation with a customer, she needs to decipher sentiment, understand nuances, pitch to the strengths of the product she is selling and recall every important detail mentioned. But what happens if you add further complexities into the mix – for instance, if you get called to replace or help a peer with an existing prospective customer?

Federal agencies have been working for several years to accelerate adoption of cloud solutions that improve user productivity and collaboration while also reducing costs. But CIOs today continue to struggle with regulatory compliance, cyberattack prevention, privacy of data, and other obstacles that can hamper and even prevent digital transformation initiatives. At CTERA, designing IT modernization solutions for federal and defense organizations is a key aspect of our business. We offer a secure and unified platform that allows organizations to meet key modernization initiatives for cloud-based user file storage,