2022 ITOps Report Spotlights Key Trends in IT Operations Today

The basic imperative of IT remains the same as it was 30 years ago: to identify and repair problems as quickly as possible. However, the reliance on IT as a core driver of customer experience (and revenue) warrants radically novel approaches.

Enter IT Operations, or “ITOps.” This term describes the people, processes, and systems responsible for how teams design, configure, and maintain critical IT systems. Today, factors like cloud adoption, evolving software deployment models, and data proliferation are making ITOps more complicated and confusing than ever.

Which is why we published our ITOps Report 2022.

The intention of the ITOps Report is to help you to better understand and to respond to the most significant forces transforming the modern ITOps landscape.

For this report, we partnered closely with some of the most active and forward-thinking VCs in enterprise software - Lightspeed Venture Partners, Amplify Partners and Sapphire Ventures - to highlight challenges and opportunities in four rapidly evolving areas: Data Infrastructure, DevOps, Hybrid Cloud Management, and Full-Stack Observability.

We also conducted in-depth interviews with industry professionals, and we partnered with IDG to survey over 100 technology executives for their perspectives on both challenges and opportunities driving technology adoption within ITOps.

A few of our key findings:

• A clear majority of organizations (80%) are either very comfortable or reasonably comfortable with cloud-based data infrastructure. And nearly 80% say that at least half of their data processing workloads are happening on the public cloud.
• Improved data security (71%) and greater reliability (69%) are driving hybrid cloud adoption. Just 48% cited cost optimization.
• A vast majority (85%) also consider it at least moderately important that data infrastructure systems are open source, while open source was not important at all for 6%.
• Most organizations (66%) say DevOps is in use for half or more of all applications projects, while DevOps adoption is being held back by the lack of the right technology. Nearly half said that they struggled to find the right technology to further increase their adoption.
• Only 5% of organizations have achieved end-to-end observability via a single platform, but most are either still sourcing the right tools to bring better observability to their teams (35%) or consolidating their various observability tools into a single platform (24%).

To further explore top trends in ITOps, and solutions needed to support increasingly complex and increasingly distributed systems, download the full ITOps Report 2022 here.

Cisco Investments is grateful to our venture capital partners who made it happen. If you’re interested in partnering with Cisco, contact us here.