Never before have healthcare contact centers, care facilities, and state agencies been as tested as they are today to handle the massive call volumes imposed by the COVID-19 pandemic. Call centers have rapidly shifted entire agent workforces to work remotely, while patient communications platforms like the mobile-first Luma Health witnessed a nearly fortyfold increase in messaging traffic since the onset of the pandemic. In a recent Cisco Investments-hosted webinar,Read More
Much has changed in the world of big data & analytics since we first invested in Dremio in 2018. Data lakes, which were largely synonymous with the term Big Data since the emergence of Hadoop as...Read More
We all agree that testing is crucial before launching new software. But unnecessary testing can often be as harmful as no testing at all, causing undue and even fatal delays. SeaLights has created a...Read More
Cisco Live is one of our favorite events of the year. It continues to grow in interest, attendance and importance. It’s the best platform to bring entrepreneurs from the disruptive startups...Read More
The way consumers want to communicate with brands is changing and customer support must evolve with it. Today’s consumers expect a seamless experience when interacting with brands to get their...Read More
Cybersecurity teams are under more scrutiny than ever. Internal stakeholders, auditors and regulators are asking security teams for more and more information in an effort to ensure that their...Read More
Janey Hoe, Vice President of Cisco Investments, thrives on connections. Whether it's connecting companies with Cisco Investments or making connections for more diversity in tech, Janey is seen as a leader. Focus Magazine recently sat down with Janey to find out how she got her career started and what continues to drive her.